FAQs
Refund & Exchange Policy
Refund & Exchange Policy
You have 14 days from receiving the product for an exchange or refund. returns@bonnechance.shop
Do you offer exchanges for faulty items?
You have 14 days from receiving the product for an exchange or refund
Shipping
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides mentioned . They're located in each of our products description. For any additional questions, contact Us.
What is the shipping policy?
With this commitment to sustainability and a Made-To-Order model each piece is hand created and ships out within 4-6 weeks.
Can you provide worldwide shipping?
Yes, we do provide worldwide shipping.
Sustainability
How do you choose what materials to use?
Every item is Made-to-Order which means that each item that is created is made for you personally and there is no wasted product after each season. Each item we make represents years of careful design, sourcing, and production using the best materials and with partners who share our values. We thoroughly study and choose our materials to ensure they're top-notch, good for you, and gentle on the environment.
How do I care for my product?
"Follow care label instructions for best garment care, all products are dry clean only unless otherwise marked .
What are you doing to be more sustainable?
Every item is Made-to-Order which means that each item that is created is made for you personally and there is no wasted product after each season. We conserve more and operate with an environmentally-friendly business model by creating pieces with each customer in mind. To us, being sustainable is about responsible and ethical choices and doing our best to do what’s right for our employees, workers, our customers, and the world around us.
